Use CAPs to Stop Wasting Time on Bad Prospects
What the Sandler CAPs framework is and why it matters
The Sandler CAPs framework helps you predict which prospects will become profitable, enjoyable clients instead of time‑wasters. CAPs stands for Characteristics, Alternatives, Problems, and Symptoms. When you define each clearly, you stop chasing anyone who can fog a mirror and focus on people who are likely to buy, buy again, and refer.